Return & Refund Policy

1. Overview

This website is operated by Shantanu Ashok Jain. ReachPod sells digital software subscriptions and online outreach services (not physical goods). This policy explains when refunds are available, for how long, and how refunds are paid.

2. Refund eligibility & duration

• Pro (self-serve tool): You may request a full refund within 7 days of payment if you have not used paid features in a material way (for example, no bulk sends under the paid plan).
• Done-For-You Service: You may request a full refund within 7 days of payment if outreach work for your account has not started. Once scraping, drafting, or sending has begun for that billing period, fees for that period are non-refundable except where required by law.
• Free plan: No payment is collected; refunds do not apply.

Duplicate or accidental charges, or proven payment gateway failures, are eligible for refund regardless of the windows above.

3. Refund mode

Approved refunds are issued to the original payment method used at checkout (for example, the same card, UPI, or net-banking account via PayU / our payment partner). We do not issue cash refunds.

After approval, refunds typically appear in your account within 5–10 business days, depending on your bank or payment provider.

4. How to request a refund

Email shantanujain18@gmail.com or use the contact form with your registered email, order/payment reference, and reason. We aim to respond within 2 business days.

5. Returns

Because ReachPod is a digital product/service, there is nothing physical to return. Cancelling access after a refund is processed ends paid features for that subscription.

6. Contact

Refund questions: shantanujain18@gmail.com. See also our Cancellation Policy.